1. Do you process exchanges?
We are unable to offer exchanges at this time, however we do accept returns within 30 days of the date of purchase. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition, it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For further details please read “How do I return my order?” below.
2. How can I contact thepaintshack.ie for additional assistance?
If you need help with your order please feel free to email us. See more on our contact page.
3. How do I return my order?
All merchandise must be unused and in the same condition it was received. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. Note: Customers are responsible for return shipping fees.
4. What if I received a damaged, defective or wrong item?
Should you receive damaged, defective, or the wrong item(s), please email us at [email protected] before you start the return process so we can help make it right.
The Paint Shack is owned and operated by Kiernan Paints Limited, Registered in the Republic of Ireland. Company Number 600252.